When a payment fails

A failed renewal does not lock you out at once. Keelvy warns first, then limits access to billing and your data. The banner, the Payment required page and Settings → Billing all let an administrator replace the card or pay again.

The warning

A banner appears across the app: Payment failed. It says to update your payment method to keep working after a date, and how many days are left. For a company invoice the banner reads Invoice unpaid. with the due date.

Administrators and General managers see Update card and Open billing.
Everyone else sees that access will be limited after the date and is told to contact an administrator of the workspace.

Fix it

What Update card does depends on how your workspace pays.

Card payments (US dollars, euros and the other currencies paid by card). The button opens the payment provider’s page (Paddle), where you replace the card.
Hryvnia, paid through monobank. If a payment is owed, the button reads Pay now and opens a payment with a new card. That card also becomes the card for your renewals. If nothing is owed, the new card is checked with a small hold that is released at once, and it becomes your main card.
Where there is no way to replace the card from Keelvy, the button reads Open billing and only takes you to Settings → Billing. That is the case for a workspace billed through Shopify, and for a trial running on a hold on your card. Nothing is promised there.

Settings → Billing offers the same card update next to Card for automatic renewals.

After the grace period

The banner turns to Payment overdue. Access is limited to billing and data export until the payment goes through. Opening any other screen shows Payment required:

The reason: the first payment after the trial failed, the renewal is unpaid and the grace ended on a date, or an invoice is unpaid.
“Your data is intact. Billing and data export stay open.”
Update card, which works as above. Export data opens Settings → Export and cleanup.

Only an administrator can pay. Everyone else is told to ask one.

The page lifts as soon as the payment is confirmed. While it is being confirmed, the page says so.

If Keelvy suspended the workspace

The page reads Workspace suspended: “Access is limited to billing and data export. Contact support to restore it.” Use Get help, or the contact form on the sign-in page.

If you were sent a payment link or an invoice

Open the link or the invoice and pay there. The checkout page also says you can sign in and pay from your workspace settings.