Request a refund
You can ask for any payment back within the refund window. The window is stated on Settings → Billing, above the payment list, and counts from the day of each payment. A renewal starts its own.
- Open Settings → Billing and find the payment under Payments. Only an Administrator or General manager can.
- Click Request a refund in its row. A payment past its window shows Outside the window; a payment inside it shows Until and the last day.
- Under Why are you asking?, you can write a reason. It is optional: you can send the request without one.
- Click Send the request.
A request moves no money by itself. We answer it, and the payment provider returns the money.
Follow it
Section titled “Follow it”Refund requests on the same screen shows each one: Waiting for an answer, Approved, Declined or Withdrawn, with Our answer when there is one. An approved request says “the money is on its way” until the provider confirms the refund; the payment then shows Refunded.
While a request waits, click Withdraw to take it back.
What to expect
Section titled “What to expect”- The refund goes back to the card you paid with, in the currency you paid in.
- After approval, how soon it shows depends on your bank.
- A refund does not cancel the subscription. See Cancel your subscription.
- If you get a credit pack refunded, its unused credits are removed.