See your payments and invoices
Settings → Billing → Payments lists everything charged to the workspace, with page controls below. Only an Administrator or General manager can open it.
The columns
Section titled “The columns”- Date and Amount. A line such as “incl. tax” or “net + tax” shows how much of the amount is tax, when the payment provider reported one.
- Period, the dates the payment covers. A credit pack shows “AI credits” and the number instead of a period.
- Status: Awaiting payment, Paid, Failed, Canceled or Refunded. A chargeback or credit is shown as Charged back, Chargeback reversed, Credit or Credit reversed.
- Refund: Request a refund, Requested or Outside the window. See Request a refund.
Beside the plan price, a note says whether prices include tax or are before tax. It follows the country of your billing, or what the provider charged on your latest payment.
Invoices and receipts
Section titled “Invoices and receipts”For a company invoice raised by Keelvy, the payment provider issues it under its own name and numbers it. It is addressed to your default legal entity: its registered name, tax number and address. If those are missing, the invoice cannot be made, so fill them in under Settings → Legal entities.