Skip to content
Help Center
Start 10-day free trialStart 10-day free trialStart 7-day free trialStart 10-day free trialStart 10-day free trialStart 10-day free trialStart 10-day free trialStart 10-day free trialStart free

Remove your saved card

When you start a plan, the card is kept so each renewal is paid without you. You can remove it at any time.

  1. Open Settings → Billing. Only an Administrator or General manager can.
  2. Under Card for automatic renewals, click Remove the card, then Yes, remove it. Click Keep it to back out.

To put a different card on the subscription, use the card update rather than removing the card first. After a failed payment, Update card on the banner or on the Payment required page does it. Settings → Billing offers it next to the saved card. What it does depends on how you pay: see When a payment fails.

  • The card stops being charged at once, and the payment provider is asked to forget it.
  • If the provider cannot be reached, the card is still retired on our side, and the removal is retried.
  • From then on each renewal is paid from a payment link, exactly as when card saving is off. Make sure someone can pay it before the renewal date.